1. Information We Collect
- Personal Information: To process your orders, we collect your first and last name, phone number, physical address (region, city, street), and email address.
- Automatic Technical Data: We collect non-identifying information such as IP addresses, browser types, device operating systems, and site usage patterns. This helps us diagnose server issues and improve your browsing experience.
- Cookies: We use "Cookies" and similar technologies to remember your preferences (like language and location) and enhance your experience. You can disable cookies through your browser settings, though some site features may become unavailable.
2. How We Use Your Information
- Order Fulfillment: To communicate regarding your orders, process payments, and ensure successful delivery.
- Internal Analysis: To analyze site traffic and improve our services and product offerings.
- Marketing: With your consent, we may send promotions or special offers. You can opt-out at any time via your "Account Settings" or the unsubscribe link in our emails.
- Notifications: We may share limited data (email/phone) with third-party services to send you real-time order updates.
3. Disclosure to Third Parties
- Service Providers: We share necessary details (Name, Address, Phone) only with the employees and partners involved in fulfilling your order (delivery teams/payment processors).
- Legal Obligations: We may disclose information if required by Saudi law, court orders, or to protect against fraud and credit risks.
- No Data Selling: We strictly do not sell or rent your personal data to third parties for marketing purposes.
4. Payment Security
- We do not store your full credit/debit card details. Online payments are processed through secure, encrypted gateways using SSL (Secure Sockets Layer) technology. For your convenience, only masked/partial card data may be saved using international security standards.
5. Data Protection & Security
- We implement administrative and technical measures to protect your data. However, as no internet transmission is 100% secure, we advise against sending sensitive info (like passwords) via standard email. If you suspect your account has been compromised, please contact us immediately.
6. Your Rights Under KSA law, you have the right to access, update, or delete any inaccurate personal data by logging into your account or contacting our support team.
